Refund Policy

Last updated: October 3, 2026

We want you to be happy with your order. This policy explains how returns and refunds work at Global Sports Supply.

Our Return Window

You have 30 days after your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, with tags attached and in its original packaging. We may ask for your order number or proof of purchase.

How to Start a Return

1. Email returns@globalsportssupply.com with your order number, the item you want to return, the reason, and photos if the item is damaged or defective.
2. Wait for our approval and instructions. Please do not send anything back before we approve your return.
3. Send the item to the return address we give you.

Because our products ship from several locations around the world, there is no single return address. When your return is approved, we will give you the correct return address and instructions for your specific order. Items sent back without approval, or to any other address, cannot be accepted.

Who Pays for Return Shipping

Change of Mind or Wrong Size Ordered

You pay the return shipping cost. Original shipping charges are not refunded.

Damaged, Defective or Incorrect Items

We cover the return shipping. For some lower-value items, we may offer a refund or replacement without asking you to send the item back.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us within 14 days of delivery if something is wrong. Include photos so we can resolve it quickly. We will offer a replacement or a refund, whichever you prefer, where stock allows.

Items That Cannot Be Returned

• Custom and personalized products, including custom medals, trophies, and printed or personalized team kits
• Hygiene items such as swimwear and swim goggles, once the seal or packaging has been opened
• Gift cards
• Items clearly marked "Final Sale" at the time of purchase
• Hazardous materials, flammable liquids and gases

Customers in the European Union and the United Kingdom keep their legal right to cancel an order and return items within the period required by law, even for items marked "Final Sale".

European Union and United Kingdom Customers

If your order is delivered to the European Union or the United Kingdom, you have the right to cancel your order within 14 days of delivery, for any reason and without giving a reason.

1. Tell us within 14 days of delivery by emailing returns@globalsportssupply.com.
2. Send the item back within 14 days of telling us.

Custom or personalized items made to your specifications are excluded from this right.

Wholesale and Bulk Orders

Orders placed through a wholesale account, and bulk or team orders, are final once they ship.

The exception is items that arrive damaged, defective, or incorrect and are reported to us within 7 days of delivery, which we will repair, replace, or credit. Any other return on a wholesale order is by written agreement only.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order for the item you want, once your return is approved.

Refunds

How Refunds Are Issued

After we receive and inspect your return, we will email you to say whether the refund is approved. If it is approved, you will be refunded to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.

Partial Refunds

If an item comes back used or damaged, we may refund only part of the price.

Missing Refunds

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at returns@globalsportssupply.com.

Questions

Email returns@globalsportssupply.com or info@globalsportssupply.com,